One of the way to report an issue/bug is following below steps:
Login into gumband portal
Ex: clientnameLog into app.gumband.com
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Note: To get login access to gumband reach out to the Oscar Prom (oscar@deeplocal.com)
2. Once logged in, “Need help” option is available on all pages ( on the right hand side)
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3. Click “Need help”, which will pop-up a window (as shown below)
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4, open the profile dropdown in the upper right, and select “Submit a Ticket”. Complete the form with all applicable details
- What went wrong? - Provide all the applicable details related to the issue
- Attach file - Attach all applicable files related to the issue including but not limited to - Screenshots, images, pictures, videos, documents.
- Name - Name of the person opening the issue or person gumband support team should reach out regarding the issue.
- Email - This will be used for all communication related to the issue.
5. Click “Submit” to submit the issue.
Once the issue is submitted, gumband support team will be notified by email and slack.
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as much detail as possible, including:
Date and time that the issue occurred
Clear explanation of the issue
Steps to reproduce the issue (where possible)
Taking a screenshot of the issue occurring
Additional photo and/or video attachments of the issue occurring
The team will follow up on your inquiry within one business day to confirm receipt and outline next steps.
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