To report an issue/bug follow below steps:
Login into gumband portal
Ex: clientname.gumband.com
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Note: To get login access to gumband reach out to your client project lead or Gumband Product Manager (Oscar Prom)
2. Once logged in, “Need help” option is available on all pages ( on the right hand side)
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3. Click “Need help”, which will pop-up a window (as shown below)
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4. Complete the form with all applicable details
What went wrong? - Provide all the applicable details related to the issue
Attach file - Attach all applicable files related to the issue including but not limited to - Screenshots, images, pictures, videos, documents.
Name - Name of the person opening the issue or person gumband support team should reach out regarding the issue.
Email - This will be used for all communication related to the issue.
5. Click “Submit” to submit the issue.
Once the issue is submitted, the exhibit and/or Gumband support teams will be notified and will respond in accordance according to issue severity and SLA.
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Log into app.gumband.com, open the profile dropdown in the upper right, and select “Submit a Ticket”. Complete the form with as much detail as possible, including:
Date and time that the issue occurred
Clear explanation of the issue
Steps to reproduce the issue (where possible)
Taking a screenshot of the issue occurring
Additional photo and/or video attachments of the issue occurring
The team will follow up on your inquiry within one business day to confirm receipt and outline next steps.
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