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Note: To get login access to gumband reach out to the your client project lead or Gumband Product Manager (Oscar Prom (oscar@deeplocal.com)
2. Once logged in, “Need help” option is available on all pages ( on the right hand side)
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3. Click “Need help”, which will pop-up a window (as shown below)
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4. Complete the form with all applicable details -
What went wrong? - Provide all the applicable details related to the issue
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Attach file - Attach all applicable files related to the issue including but not limited to - Screenshots, images, pictures, videos, documents.
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Name - Name of the person opening the issue or person gumband support team should reach out regarding the issue.
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Email - This will be used for all communication related to the issue.
5. Click “Submit” to submit the issue.
Once the issue is submitted, gumband support team the exhibit and/or Gumband support teams will be notified by email and slackand will respond in accordance according to issue severity and SLA.
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NEXT STEPS
One of the support team member from Gumband will pick up the raised issue and work with the person who opened to issue to get it resolved.